About OpenSanctions
OpenSanctions helps to keep people and companies accountable for their political and economic actions. We build a database that tracks a wide range of entities in the public interest: sanctioned companies, politicians, fraudsters, and criminals. Originally built to support anti-corruption journalists, OpenSanctions has also become a powerful tool used by hundreds of commercial clients worldwide for know-your-customer screening, legal compliance, and in-depth investigative analysis.
We are a small, bootstrapped, sustainable business. Transparency and accessibility are core to how we work: our pipeline is open source, and public search is free for everyone. We are hiring an Account Success Manager to join our team on a fixed-term basis of 12 months with potential for future extension.
The role
You'll own the customer relationship from onboarding through ongoing success, making sure our clients get real value from OpenSanctions data and services. You'll be the primary point of contact for a portfolio of accounts at varying stages of maturity, working closely with our Engineering and Support teams. A typical week might include onboarding a new client, reviewing retention and satisfaction metrics, running a product feedback session, or coordinating with our product team to ensure customer needs shape what we build next.
What you'll do
- Onboarding: Guide new clients through implementation, ensuring a smooth transition and early time-to-value.
- Relationship management: Build strong relationships with key stakeholders, particularly in the US market, understanding their compliance and operational contexts to proactively deepen partnerships.
- Feedback and insights: Run customer feedback programs that turn real-world usage into concrete product and service improvements, while spotting opportunities to expand usage or upgrade tiers. Contribute to the development of our commercial strategy from a customer perspective.
- Training and enablement: Facilitate sessions and create resources that help customers get the most out of our product.
- Cross-functional collaboration: Work with engineering, product, and support to resolve issues and keep our roadmap aligned with customer needs.
About you
Required
- Meaningful experience in customer success, account management, or a similar client-facing role in a B2B SaaS environment, ideally with a data or API-driven product.
- Demonstrated experience managing a portfolio of commercial accounts, including navigating complex organizations and working with senior decision-makers.
- Familiarity with US customer expectations and business culture.
- Clear, confident communication with a wide range of stakeholders, from technical users to senior buyers.
- Comfort with metrics: tracking KPIs, spotting trends, and turning data into action.
- Experience managing end-to-end onboarding processes and understanding what "seamless" actually entails for commercial clients.
- Organized and self-directed. This is a small team, and you'll be expected to be carry iniative, work independently, and prioritize with sound judgement.
- Fluent to native English (written and spoken), able to overlap working hours with CET (preferably CET ±3).
Nice to have
- Hands-on experience shaping or iterating on pricing tiers and packaging in a B2B context.
- Familiarity with compliance, sanctions, AML/KYC workflows, or investigative research.
- Experience with HubSpot or similar CRM/customer success platforms.
- Comfort working with technical products or alongside engineering teams, even if you're not writing code yourself.
Details
- Duration: Fixed 12-month contract, with potential for extension.
- Workload: Full-time preferred; open to discussing 80%+.
- Remote-first with an optional desk in our Berlin office.
- Async culture and flexible hours, work where and when you're most productive.
- Small, friendly team, not "hyper-growth" burnout vibes.
- Employment under German law if resident in Germany; freelance contract or EOR elsewhere.
How to apply
Email jobs@opensanctions.org with a short note on why this role fits you, plus your CV. If you have examples of customer programs you've built, onboarding processes you've improved, or retention wins you're proud of, we'd love to hear about them.
We're hoping to fill this role promptly, we look forward to meeting you!
