Job: Tech Support Engineer (d/w/m)

About OpenSanctions

OpenSanctions helps to keep people and companies accountable for their political and economic actions. We build a database that tracks a wide range of entities in the public interest: sanctioned companies, politicians, fraudsters, and criminals. Originally built to support anti-corruption journalists, OpenSanctions has also become a powerful tool used by hundreds of commercial clients worldwide for KYC/AML screening, legal compliance, and in-depth investigative analysis.

We take pride in providing a high-quality dataset to the public and to our subscribers. Transparency and accessibility are at the core of everything we do: our entire data pipeline is open source, and public search is free for everyone. After bootstrapping OpenSanctions into a sustainable small business in the past three years, we’re looking for a Developer Support Specialist to join our Support team to help our customers with their implementation of OpenSanctions.

Where you fit in

We’re looking to add a Tech Support Engineer to our team to be the technical counterpart to our Customer Success & Community Manager. Your mission is to make sure every user, from solo investigator to enterprise fintech, can deploy, integrate and scale our data and API with confidence.

This is a support-first role: you’ll spend most of your time talking to customers (email, Forum, Slack, video calls) and turning their questions into clear answers, sample code and/or improved docs. Occasionally, you’ll dive a bit deeper, such as writing a short Python script, crafting a complex API query, or guiding a DevOps team through a Docker/Kubernetes deployment. If you enjoy the engineering craft but prefer helping people over chasing the next sprint, this is for you.

What you’ll do

Triage and resolve questions about our API, data model and self-hosted stack (Docker Compose, etc.) via HubSpot, forum, Slack and video calls.
Create solution snippets (Python, Bash/curl, Postman collections) that show customers how to query, filter or match data.
Coach customers through deployment on-premise/on-cloud installs, provisioning and performance tuning.
Turn recurring questions into crisp how-to’s and contribute to our Docs and FAQs.
Capture bugs, feature ideas and UX friction by working with engineering to prioritize fixes and close the loop with users.
Shape support tooling & SLAs by designing lightweight queues, metrics and escalation paths as our support function grows.
Work with Customer Success to see areas of opportunity/pain points that our users may be having so we can keep the experience as great as possible.

About you

Comfortable reading API docs, writing HTTP requests and inspecting JSON.
Have written small scripts in Python, JavaScript or similar to glue APIs together.
Have tinkered with Docker containers; bonus for having heard of Kubernetes, Terraform or CI/CD.
Enjoy translating tech speak into plain English (and vice versa) and have done so in any prior customer-facing role, (barista, sysadmin, SaaS rep, you name it).
Stay organized when several customers ping you at once and naturally prioritize tickets.
Can work overlapping hours to Central European Time zone (preferably CET +/- 3)

Nice to haves

Exposure to entity-resolution / fuzzy-matching techniques.
Interest or coursework in political science, OSINT, AML/KYC or investigative research, as many teammates came from that path.
Additional languages beyond English.

What we offer

Flexible workload - 50%-100%; tell us what suits you.
Remote-first culture with an optional desk in our Berlin office.
Async culture and flexible hours - work where and when you’re most productive.
Small, friendly team - zero “hyper-growth” burnout vibes.
Employment under German law if resident in Germany, freelance contract or EOR elsewhere.